Shipping & Returns

We make sure that you will get your perfect products with fast delivery. Unless specified in the item listing on our website, on the receipt or packing slip, or in the following terms, we will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date.

Manufacturer and Supplier Restrictions:
Some manufacturers have implemented returns restrictions that prevent our online store from being able to accept returns or offer exchanges, replacements or credits on their products for any reason. Please check the item listing on our website to determine if special return policies are applicable. Support and exchanges or replacements for products with manufacturer or supplier restrictions, including within the first 30 days of ownership, must be handled directly with the product manufacturer or supplier. You are able to find the manufacturer or suppliers contact information, in the item listing, or on the website.

Return Procedure:
All returned products would be thoroughly inspected. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, processing your return. Return processing may take up to 5 business days from the time your product is received.

Inspection Criteria:
Products must be in the original manufacturers packaging, and shipped securely.

1. Products must be complete with any standard certification labels originally placed and not tampered with.

2. Product serial number, or any similar identification numbers, must match the serial number on the package or invoice.

3. Products must be free from damage of any type, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.

4. Products labeled with a security seal, must have the seal intact and not tampered with.

Return Authorization Number:
Returns will not be accepted without a valid Return Authorization Number (RA). Unless specified in the item listing on our website or in our Return policy, you may request a Return Authorization Number (RA) within 30 days of the original purchase date. RA numbers expire after 30 days, but we encourage you to return the product as soon possible. To receive an RA number, please email your order number, product description, product number, and a statement of reasoning for returning the product.

Return Shipping:

For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Our online shop shall not be responsible for items returned that are lost or damaged in transit. At our discretion, we may reimburse shipping charges related to the return or exchange of defective products.


If the product you are returning does not meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you.

Copyright © 2003-2011 Home Lighting From China All Rights Reserved.